Returns and Refunds

Returns

In the unlikely event of any goods ordered being faulty in any way at the time of purchase, then please send the item in question back to us with a brief note on what the fault is and if it is a legitimate complaint, we will either issue a refund or replacement. All goods that we sell are thoroughly checked before being sent out, so it is extremely unlikely that they will turn out to be faulty.

If an item arrives damaged as a result of the delivery please contact the delivery service immediately to report the damage, once they have been notified please contact us. Returns are limited to 30 days after the item has arrived with you.

Refunds

If an item is returned due to an error on our part or is defective in anyway we will offer a full refund at no cost to the customer (not including return postage costs). Refunds will be issued when the goods have arrived with us again..

Cancellation

You may cancel your order by informing us in writing up to seven days after the day of ordering. Goods are to be returned at the customer's expense in an unused, unopened, resalable condition without any damage to the product or its packaging. Please ensure returned goods are well packaged, they must arrive in the state they left the warehouse for cancellation to take effect.

We will refund your money (minus our initial delivery charge which is contained within every price) within 30 days of the cancellation or within 14 days of our receipt of the goods. Returned goods must be accompanied by a note stating, the customer's name and order number, date of purchase and reason for cancellation.